Synergy home care utah professional#

But for this moment, we are left as a locally owned and operated small business, trying to navigate these waters and struggling to stay afloat as best we can. And it will probably never happen again after the next 3 months go by. This scenario would NEVER have happens even 3 months ago. Last minute calls to notify you and your family of yet another reschedule was the final result. In these instances she had to ensure clients got care. In these cases my administrator had to make the unenviable determination of choosing between as assessment that could result in the growth of our company, or taking care of clients that were in danger of not getting the care they needed. This was due to caregivers calling out last minute and us not being able to find other immediate coverage before care needed to begin. But this wasn't because they felt you were unimportant. The problem, as you saw, was my Administrator and Care Coordinator were not able to make the assessments, or give proper notification of cancellation to you and your family.

When you contacted our company regarding providing evening/night care we had a discussion in my office regarding our ability to staff that care if we moved forward and I was assured we could staff the nights. We have 6 people in the office, we need 9. We have around 70 caregivers, we need 80. I am not aware of another Homecare company that has an Administrator and Care Coordinator willing to go out into the field and take care of clients themselves if needed. I have an amazing management staff who truly care. They depend on us and their timely care is critical. Most of our clients are quadriplegics or paraplegics. The reality is that this creates many situations where we are struggling to ensure all of our clients get the care they desperately need. We are seeing higher rates of last minute call outs for shifts than ever before. Employees are not naive to the situation either, and some see this as an opportunity to take advantage and know that, at least for now, they won't be fired or let go for sub par performance and bad behavior. Never in the past 9 years since I started this company, has hiring been this difficult. Primarily, we are struggling to hire caregivers in the same way other companies are struggling to hire people right now. These current world events are not limited to just our industry, many industries are feeling the same stress and unmet needs.

We are in a VERY unique time and moment in our industry. I will respond to your concerns, not in an attempt to make an excuse, but to give you the respect you deserve and explain what happened. Getting a loved one help for the first time is always stressful for the family and the loved one both. Additional InformationĪlabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.Let me start by apologizing for what happened. It also depended on the kind of services you need. The cost of non-medical home care varies depending on where you live and the number of hours the designated care worker spends with the senior. Plus, the company offers recovery assistance for individuals who: have been recently dismissed from the hospital, have suffered a major incident, are living with disabilities, or have a life-threatening condition, including: As a result, Synergy’s services are versatile, flexible, and customized for your comfort, peace of mind, and well-being. Hence, you can decide whether you need assistance for a few hours a day or 24-hour care around the clock.

Synergy home care utah professional#

Its experienced and professional team of caregivers does not require a contract or a minimum number of hours. Prescription drug pickups and errand services.Assistance with household chores (e.g., laundry, organizing, kitchen cleaning, linen change, light gardening, ironing).

Enhanced social activity and companionship.Personal care (e.g., grooming, bathing/showering, dressing).

Providing transportation for medical appointments.Collaboration with speech, occupational and physical therapists.Adapting the home environment for safety and independence.Nonetheless, some of the most common responsibilities include: Services vary depending on the client’s needs. Since then, it has grown and now has hundreds of locations across the country - including 38 states. Founded in 1999, the company has over 20 years of experience. Synergy HomeCare is a company that specializes in non-medical in-home care services for newborns to senior citizens.